Showing 29 posts tagged sxsw
Modcloth at SXSW
Curation + Crowdsourcing + Creation = Love
Speaker: Kerry Cooper, COO of ModCloth.com.
Modcloth has an interesting business model: They allow customers to curate and influence design. Items crowdsourced in this way sell much better than ones chosen purely by the company’s buyers.
Their method i called The Triangle Top: creation, bottom right; curation, bottom left; crowdsourcing, top middle; customer, top.
Here are some takeaways from the session:
Customers don’t want to have a say, the need to have a say.
Love that @kerrywcooper is wearing a @modcloth dress designed by a fan to her #modsxsw panel.Looks great!
Create an environment that makes customers want to come back and share who they are. When you approach crowdsourcing make sure to ask and give back. Consumers have a stake this way.
Interesting idea: brand turns a consumer into a celebrity by highlighting their unique style, other customers follow them #modsxsw
Where we’re headed: mini celebs; want to follow, learn from, be inspired by b/c of their style #modsxsw
Trends aren’t driven by top-down (executives, boardrooms, etc). They’re created by social, community, bloggers.
Who are your 10% and how do we help them participate? They inspire the other 90%. #modsxsw #sxsw
It’s ok to make decision that fans/followers/advocates do not agree with; just be transparent in the delivery.
Moderate, don’t dictate. It’s not all democracy- being transparent when taking bets with or opposite consumers is key #modsxsw
Consumers do not care about the brand anymore; they care about the aesthetics.
The Internet is helping us be aesthetic centric instead of brand centric. And to build a company bottom up vs top down. #modsxsw

